Bank & Credit Unions


IF YOU ARE LIKE MANY BANKING INSTITUTIONS YOU'RE PERFORMING DUE DILIGENCE WITH EVERY OVERDRAFT CUSTOMER; SENDING TIMELY NOTICES AND MAKING CALLS TO BRING ACCOUNTS UP TO DATE. WE UNDERSTAND THESE ACTIONS ARE TIME-CONSUMING AND SOME FINANCIAL INSTITUTIONS ARE NOT GEARED TO ADDRESS CONTINUED OVERDRAWN CUSTOMERS.

Overdraft Control is a third-party call center providing your institution with a healthy follow-up plan for accounts that are overdrawn 30-45 and 60 days. We provide a series of contacts that bring accounts current. Hard-to-reach customers are located through advanced skip-tracing. When contact is established, we educate customers on the risk associated with the closure of their account.

 

NO MORE COLLECTIONS

Our focus is to retain your customer and establish payment arrangements. We have come to understand a 60-75 day extention in Overdraft Control will greatly improve recovery rates and help you retain your customer. The Overdraft Control team is familiar with recovering bank fees and follows the law to recover outstanding overdraft charges even when the account is closed. Recovery results range between 30% to 75%. These results are for accounts that would otherwise be closed.

 

ACCOUNTS WE SERVICE

  • Consumer Banking Accounts
  • Commercial Banking Accounts
  • Credit Union Banking Accounts


GOAL

  • Control Overdraft Losses
  • Retain Existing Open Accounts
  • Rehabilitate Closed Accounts
  • Collect Overdraft Charges in Full
  • Locate Lost Customers
  • Educate Customers
  • Update Customer Information
  • Send Effective Letters
  • Resolve Customer Disputes
  • Provide Legal /Arbitration Support When Required

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The banking industry's best overdraft resource.

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Overdraft Control

A1459 Powell Street
San Francisco, CA 94133

T530-391-6695

F714 845 1900